Policies & Payments

• If you need to cancel or reschedule your pet's appointment for any reason, you agree to give our team as much notice as possible.
  • To avoid a fee, a minimum of 24 business hours' notice is required to reschedule a standard appointment; 48 hours for anesthetic procedures (i.e., surgery or dentistry); and 72 hours for in-clinic specialist appointments (i.e., cardiology or ultrasound).
  • This applies to appointments scheduled fewer than 24 hours prior to the appointment time, as we do not make tentative appointments.
  • If adequate notice of cancellation or rescheduling is not provided, a cancellation fee may be applied to your account and must be paid before rescheduling. If repeat late cancellations occur, a non-refundable prepayment may be required when scheduling future appointments.
• If you arrive late for your appointment, it is at the doctor's discretion whether your pet can be accommodated. If the doctor is unable to examine your pet in the remaining appointment time, it will be treated as a late cancellation and the rescheduling fee will apply. (See above.)
• Appointment times range between 30 and 45 minutes.
  • Multiple health issues cannot be addressed in a single appointment. You may need to schedule a follow-up appointment or phone consult if there are multiple issues or if you have additional questions for the doctor that go beyond the allotted appointment time.
• To provide you and your pet with individualized care, we do not recommend back-to-back doctor appointments for multi-pet households. We prefer only one pet in the room at a time. This maintains focus and clarity for the pets and allows for customized patient care.
• For the stress of your pet, we request that you limit the number of people who come to appointments.
• For the safety and well-being of all patients in the clinic, cats must be in carriers and dogs must be on leashes at all times.
• Irvington Veterinary Clinic practices fear-free/low-stress principles. This means we will not force pets into treatments if they are exhibiting signs of fear, anxiety, or stress. 
  • If a pet has been previously prescribed pre-visit anti-anxiety medication (PVPs), please give it as prescribed/directed. If the exam or treatment is unable to be performed due to your pet's stress level, you will still be charged for that visit and any follow-up visits needed. If you have further questions or would like more information about low-stress veterinary handling, our clinic team is happy to provide that to you.
• To minimize traffic in the lobby and adhere to our fear-free principles, we still ask you to call from your car when you arrive for ALL appointments.
• Prepayment is required for phone consults, telemedicine appointments, or in-clinic specialist appointments.
• For all technician appointments, we cannot guarantee that you will be able to accompany your pet for testing or treatments. This is most frequently due to space limitations within the clinic.
• If you have tested positive for COVID-19 within the last 10 days, have been in close contact with someone who has tested positive, or if you are feeling sick, please reschedule your appointment. If your pet needs immediate care, please coordinate with someone outside of your household to bring the pet in.

Financing Options Offered

We understand that unexpected veterinary expenses can occur. To help make care more accessible, we offer financing options through CareCredit® and Scratchpay®. To learn more or apply, please visit the links provided, or speak with a team member for assistance.

• CareCredit: https://www.carecredit.com/vetmed/
• Scratchpay: https://scratchpay.com/